Level: 4
Salary band: $90,000 - $125,000
8% bonus
Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.
We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way.
We are looking for a Customer Success Manager whose mission is to ensure our customers receive a best-in-class experience throughout their journey with us. Enabling them to truly realise the benefits of integrated lab automation.
Why is this role important at Automata?
As Automata establishes itself in the US market, we are now focused on tight, smart, well-managed delivery of our solutions to the customer. This person will be at the centre of how our customers experience Automata and help shape the product/experience that the customer receives.
This role branches out across all aspects of Automata so you will get to touch a little bit of everything we have to offer.
You will be responsible for:
Project Management (~70% of the role)
This consists of managing customer projects from the point of contract signature. This involves the low-level design phase, the procurement and assembly phase, in-house testing, disassembly, shipping, reassembly, re-testing, training and handover to field services.
The individual will be managing a combination of projects at different stages during the customer lifecycle.
Customer Management (~30% of the role)
What it takes:
10+ years - pre-sales, post-sales, consultancy background or adjacent customer facing role in tech setting - hardware, software or both
Technical background - university degree acceptable but hands on experience better (software engineering, lab work, etc)
Stakeholder management at a senior-level
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric consultative approach
Experienced in successful implementation of process and procedure in a scaling company
Experience working in a startup and/or fast-paced organization
Nice to haves:
What gets us excited?
We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.
As Automata establishes itself in the US market, we are now focused on tight, smart, well-managed delivery of our solutions to the customer. This person will be at the centre of how our customers experience Automata and help shape the product/experience that the customer receives.
This role branches out across all aspects of Automata so you will get to touch a little bit of everything we have to offer.
If this sounds like a good fit and has tick the right boxes, you will love having the opportunity to build something that immediately adds value.
US team benefits
Healthcare 🩺
Competitive healthcare for you and your family
401k 💰
We offer a 401(k) retirement savings plan
Well-being budget ☀️
Invest in your own well-being, personal growth, and hobbies
Holiday 🏖
30 days + 8 bank holidays
Additional leave days ☺️
Time off for dependents,'Me days', birthdays and volunteering days off
Birthday trees 🌳
Planting a tree for every employee on their birthday, every year
Paid sick leave 🏥
10 days paid sick leave to stay home and focus on rest and recovery
Mental health support 🧠
Emotional support tool 'Spill'
Career progression frameworks 💫
Each department & discipline has a progression framework
- Flexible working ⏰
Work when and where is best for you
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.