Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Your Impact

The Vice President, Customer Success for AMER is a critical role that combines strategic leadership and operational excellence to drive growth and expansion across the AMER region. The ideal candidate will lead customer resources in a quest to deliver an exceptional Anaplan planning and analytics solutions experience and ensure customer continual success and growth and development throughout the entire relationship lifecycle. This role will lead internal and external teams to ensure successful implementation of Anaplan solutions, drive strong adoption and expansion plans that are strategically developed in collaboration with the GTM team

Build enduring and trusted relationships through leading and communicating effectively with customer executives, stakeholders, and partners, ensuring long term satisfaction and success
Deliver high customer renewal rate in the 90% range by driving visibility and operational discipline
Identify and capitalize on opportunities for customer adoption and expansion using data
In partnership with the Managing Director, drive new and expanded business across AMER by securing new customers through effective Customer Success and Professional Services offerings
Lead customers and teams through strategic programs, business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan
Build, develop, encourage, empower and direct teams of CS professionals to create a strong workforce to contribute to the success of our customers and the company’s culture and core values

Your Qualifications

Bachelor’s degree

12+ years of experience in customer success working with a technical enterprise product/solution; global experience preferred
Proven ability to operate strategically using creative problem-solving skills
SaaS experience preferred
Exceptional communication skills; you listen effectively and can articulate complex technical concepts to non-technical audiences and can coach, guide teams to this skill
Strong track record of leadership and change management skills
A collaborative mindset and experience working cross-functionally with teams and stakeholders
The ability to do whatever it takes to solve the problem in an expedient manner
The ability to be resilient, resourceful, and agile to pivot with speed and urgency
Demonstrated passion for details and data accuracy

Base Salary Range:

$257,000—$348,000 USD

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.

Anaplan does not:

Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to humanresources@anaplan.com before taking any further action in relation to the correspondence.

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