What you need to know about the role:
In late 2023, PayPal launched PayPal Ads – a new advertising platform designed to connect merchants and consumers through our PayPal app. Leveraging PayPal's long-standing relationships with millions of consumers and merchants, the PayPal Ads platform aims to help merchants sell more effectively while enabling consumers to discover products and services they love.
Meet our team:
PayPal Ads’ vision is to be the premier commerce-centric advertising platform, seamlessly connecting PayPal, Venmo, and Honey users with advertisers and merchants. We help advertisers and merchants sell more products and services effectively, enabling consumers to discover and buy what they love. Leveraging transaction data from approximately a quarter of the world’s $6 trillion in digital commerce and nearly 400 million active accounts annually, our platform empowers advertisers to engage customers through the entire marketing funnel—from awareness to purchase, loyalty, and advocacy.
Your way to impact:
PayPal is seeking a dedicated Senior Merchant Success Manager to join our rapidly expanding Ads business. This role offers a unique opportunity to be a part of a dynamic team, working with innovative products and leading brands. If you are a high-performing individual with a passion for merchant success and a proven track record in the digital advertising or payments space, we encourage you to apply.
Your day-to-day:
In your day-to-day you will:
- Act as the primary point of contact for a portfolio of PayPal Ads merchant partners, ensuring their needs are met and their expectations are exceeded.
- Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
- Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
- Work closely with PayPal Ads Sales, Ad Ops, Product and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
- Support merchant growth by identifying upsell opportunities and driving additional revenue through new and existing PayPal Ads capabilities.
- Proactively identify and resolve any issues or concerns that merchants may have, ensuring a smooth and positive experience on the platform.
- Collect and relay feedback from merchants to the Product team to inform future enhancements and developments of the PayPal Ads platform.
What do you need to bring:
- 6+ years of experience in client management, digital advertising or payments, with a proven track record of meeting and exceeding performance targets. Experience in managing or selling card-linked offers is a plus.5 years of leadership experience in digital advertising sales.
- Strong ability to use data to drive decisions, with a solid understanding of business and media performance metrics.
- Excellent listening, verbal and written communication skills, with the ability to influence decisions across various levels of an organization.
- Demonstrated ability to build and maintain long-term strategic partnerships, driving business growth and merchant satisfaction.
We know the confidence gap and imposter syndrome can prevent you from meeting spectacular candidates. Please don't hesitate to apply.