Sales Operations Specialist, ServiceMax
The Sales Operations Specialistis an essential partner to the ServiceMax (SMAX) business unit and Revenue operations team. They act as part of the operational frontline in ensuring SMAX customer success by executing an efficient order management process and delivering seamless solution provisioning.
As a Sales Operations Specialist, you will execute a system-based order process delivering the ServiceMax software to end customers through the Salesforce.com platform. Working cross-functionally with Sales Operations, Finance, and Customer Support, you will gain a deep understanding of SalesForce.com Reporting, Dashboards, Analytics, Channel Management and ServicemaxLicense provisioning.
If you are looking for an opportunity to join a tenured team and become a trusted resource within the sales organization, while supporting Award Winning, mission critical FSM software – this could be for you!!
Delivering initial ServcieMax solution purchases through ServiceMax provisioning processes
Placing service orders for cancellations, renewals, reductions and add-ons
Managing activation dates and transfer requests
Maintaining active license records ensuring Customers are accurately provisioned per their contract
Creating and maintaining ServiceMax product installations links and templates to be delivered to Customers
Maintaining Customer Data Integrity in SFDC
Handling Ad hoc Customer audit requests or support requests from the Sales team
Ensuretimelyservice delivery and accurate license management, maximizing revenue recognition timing and limitingRoyalitiescost exposure
Working cross functionally across the organization to ensure alignment and accuracy amongst sales, customer, and finance operations teams
Excellent written and verbal skills
Mathematically adept
Strong organizational skills
Process and detail oriented
Ability to prioritize, change gears and adapt to changing requests from business
Proficiency with Excel
Basic understanding of SFDC a plus!
Experience in order/customer operations a plus!
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.