You’ll likely be new to our industry, so we’ll make sure you get all the training and support you need to succeed. Initially you will learn the ropes before you begin working on your assigned clients to make sure you help deliver all their recruitment marketing requirements. You will work to support clients’ immediate recruitment needs, acting as a gateway to delivering services that include all media channels and metrics, digital and social solutions, creative and studio.
You will take responsibility for briefing copywriters, the media planning team and studio on client requests. You will also act as a social community manager for your clients as appropriate. You will also plan and buy media across all appropriate channels for your clients as appropriate. Client service is a great starting point for anyone starting out in marketing, as you’ll get the chance to work with every department.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.
- Work as a member of the client service team to identify client needs and address them with strategic recommendations of Radancy software and services
- Support the client service team in the delivery of a wide range of projects which could include media plans, marketing collateral and digital and social content
- Act as the key point of contact for your clients; escalate, track and solve client issues
- Act as the internal client for any projects – checking brand, quality etc.
- Liaise with other teams on client briefs to ensure delivery of the appropriate solution
- Develop and maintain strong active relationships with key client stakeholders
- Develop in-depth knowledge of the industry and client business needs
- Provide client reporting by assisting Account Managers/Account Directors/Client Strategists on all client reports and activity
- Work with Client Strategist and/or Account Director, Business Development and proposal team to aid in answering inquiries from potential clients
Media, digital and social channel:
- Support changes to client’s career sites, liaising with digital designers, developers and project managers, using our online system
- Collating and, with some support from our digital experts, making sense of data from various different sources
- Gain and evolve knowledge and understanding of the full media landscape, both online and offline (eg all channels including social, search, programmatic, job boards, audio, out of home)
- Understand the media buying process in order to make accurate media bookings, quote accurate costs to clients and to produce error free ad orders/invoices for local and global clients ie familiarity with different currencies, exchange rates, bank charges etc
- Assist with the generation of content for social platforms, populating the editorial calendar and posting content where necessary
- Excellent proofreading skills, this will entail proofreading a wide variety of collateral (online/offline/social) to ensure it is grammatically correct, on brand and error free
- Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the business.
- Strong interpersonal, customer service, presentation, organisational and problem-solving skills
- Fluency and familiarity with the digital landscape ie. social and digital channels
- Commercial acumen
- Strong organisation and time management skills
- Demonstrate experience of working at pace and under pressure
- Attention to detail
- Ability to multi-task
- Good MS office skills
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.