Department: Account Management
Employment Type: Full Time
Location: Birmingham
Reporting To: Philip Morrison
Compensation: $120,000 - $134,500 / year
Description
Icario is the largest technology company focused on member engagement for healthcare’s most trusted organizations. Healthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record scratch at life’s party. We’re here to help connect healthcare with the people who need it. Which is everyone. How? By listening. Collaborating. And inspiring. We’re pioneering a better way forward. We’re making healthcare more human. We’re excited about the path ahead—are you ready to make the world a healthier place, one person at a time?
Icario’s Enterprise Clients represent our largest, most complex clients with significant cross-sell and upsell potential critical to hitting Icario’s growth goals. To ensure proper client engagement and support, Icario has created cross-functional, matrixed teams to support select accounts. Each team member is dedicated or designated to work on an assigned Account team. These teams are made up of all the relationship and technical roles required to successfully deliver programs across our product suite.
As an Account Executive for Icario, you will provide oversight and leadership to your team’s day-to-day priorities and advocate on behalf of the team across the organization. As the primary point of contact, you will work directly with some of the nation’s largest health plans to provide support and escalation, direct the work of assigned peers across the organization to solve issues and ensure top program performance. In addition, you will be responsible for designing and contracting sophisticated strategic plans for our health plan clients to ensure client retention and growth. Overall, you will provide a blend of trusted counsel, industry acumen, innovation, detail-orientation, technical prowess and selling skills.
Why We Need You
- Lead contact for all day-to-day client needs
- Develop and maintain strong, trusted relationship with pivotal client contacts
- Work with client to establish a strategic account planning process and agree upon performance objectives.
- Coordinate internal resources to meet and exceed performance objectives and customer expectations.
- Program performance management: work independently and with cross-functional teams to ensure client performance objectives are met.
- Prepare and present client business reviews
- Retention and expansion/sales strategies
- Harvest client and market inputs and insights and share with cross-functional teams
- Embody Icario’s values
- Additional duties as assigned
What We'll Love About You
At Icario, we’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply.
- 7+ years of experience in B2B environments in client-facing roles, such as: sales, client support, client success, account management, program management
- 5+ years of healthcare experience required, preferably in government programs (i.e.: Medicaid, Medicare) and/or a technology focus
- 5+ years experience managing multi-million dollar contracts or complex accounts
- 5+ years experience of managing direct or indirect teams to improve account performance
- Strong solutioning and analytical skills to overcome barriers and increase client satisfaction
- Proven ability to lead strategic planning discussions with a client and execute monthly and quarterly business reviews
- Passionate about client experience, technology, and healthcare
- Proven collaboration and negotiation skills
- Self-motivated, proactive team player capable of driving business and delivering results
- Strong interpersonal skills and experience building internal and external relationships
- Diplomacy, tact, and poise under pressure when working through client issues
- A pragmatic attitude and the ability to thrive in a fast-paced, tech company environment
- Strong understanding of the healthcare industry and member engagement, with specific experience in the payer market segment and familiarity with one or more of the following: HEDIS, STARS, CAHPS, HOS, and/or HRA
What You'll Love About Us
- 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
- Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
- Generous 401k program with company match
- Company paid parental leave
- Work-life harmony
- $1,000 employee referral bonus program
- Hybrid and remote working model with office locations in Minneapolis, MN & Birmingham, AL
- The list goes on, apply to learn more!
JOIN US
Want to learn more about us? Visit us at icariohealth.com.
Icario is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing careers@icariohealth.com
Icario is an Equal Employment Opportunity/Affirmative Employer. Women, minorities, veterans, and individuals with disabilities as well as all other qualified individuals are encouraged to apply. We strive to empower an inclusive workplace culture that maximizes every employee’s contribution, widens the leadership pipeline, and ultimately increases the quality of our ideas, products, and our collective mindset. The intersection of opinions and experiences is made stronger by the power of diverse voices, ideas, and perspectives. By championing diversity and inclusion in our workforce and workplace culture, we’re helping ensure we can meet the challenges of the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.