Lead the consulting services team to ensure successful delivery of sales support and project work to a consistently high quality while achieving group target utilization rates.
Responsibilities
- Achieve and Exceed Consulting Services Revenue and Profitability Objectives
- Manage project portfolio to ensure quality, on-time and on-budget implementations using a combination of direct, channel, and global resources
- Support the sales cycle through scoping, estimating, and approval of consulting services engagements
- Ensure monthly billable utilization targets are met
- Attain quarterly Consulting Services revenue targets
- Increase the Value of the SYSPRO solution for Customers
- Work with Account Management to sell services to the existing customer base
- Become trusted adviser to the Customer through implementation lifecycle and beyond
- Partner with Account Management to design and promote execution of SYSPRO implementation roadmaps to increase user adoption and ROI
- Ensure High Customer Satisfaction and Reference-ability
- Develop and enforce quality standards for services delivery
- Manage executive-level customer relationships and provide team oversight throughout engagement lifecycles
- Serve as Steering Committee member on strategic projects
- Responsible for project staffing and resource scheduling on a broad range of consulting engagements
- Increase Engagement and Capabilities of PS Resources
- Build team’s expertise and confidence in project delivery work
- Handle administrative tasks such as vacation, expense, and time entry approvals, mid & month end reporting
Qualifications
- University or College degree
- Four to six years’ experience in systems applications consulting
- Four years supervisory or management experience and training
- Responsible for a nationally based team
- Proven track record achieving multi-million-dollar KPIs
- Prior experience in manufacturing and distribution verticals
- Strong background in mid-market and enterprise-level organizations
- Previous consulting experience with ERP software preferred