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Visitu is looking for a full-time SaaS Technical Support and Customer Success person to onboard customers, troubleshoot support requests, and answer customer questions regarding our Safe Campus platform.
About Visitu
Visitu is a leading provider of visitor management, attendance management, and broadcast messaging for K-12 schools. Our easy-to-use and customizable solutions help schools streamline their operations, improve communication, and keep students safe.
Safe Campus includes a web dashboard, mobile application, and IOS based Kiosk application.
Responsibilities
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Act as the initial point of contact for all system related concerns from clients or other employees.
- Attend remote meetings with clients to analyze, troubleshoot and diagnose hardware problems.
- Resolve technical issues related to platform interruptions.
- Deliver information about our company offerings to clients.
- Schedule onboarding and training calls with key stake holders during onboarding.
Qualifications & Skills
- Excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Software maintenance and testing capability.
- Basic knowledge of networking principles and operating systems.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Hands-on problem-solving ability.
- Ability to work cross functionally with teams.
Must-Haves
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services'
- Quiet and stable remote office environment suitable for video and audio conferencing
Nice to-Haves
- Knowledge of any scripting languages
- Experience with Intercom, Linear, and Hubspot
- Experience with Student Information Systems such as Powerschool, Blackbaud, Progressbook, FACTS, Clever