AutoLeadStar is leading innovation and disrupting the US digital automotive space. We are replacing data silos with a fully connected and automated data platform (CDXP) that gives control and transparency over the whole customer journey! Our products are constantly evolving to provide smart data-driven solutions to the exciting new challenges raised by a fast-moving industry.
We are a growing global team of ~100 people based out of Israel and the US. Our team is made of fun, smart, and goals-driven individuals who work in a highly collaborative way. We truly believe in each one’s ability to make a significant impact in any position and strongly encourage internal growth opportunities.
The Customer Success team has a pivotal role in AutoLeadStar's growth as it is responsible for helping our customers to achieve their marketing business goals with our solutions. The ideal candidate will demonstrate the ability to build a trusted advisor relationship with our customers while constantly communicating the value of our products and identifying opportunities for accounts expansion.
Working at AutoLeadStar, you will get to be part of a company in the making with growth opportunities, see the direct impact of your work, and be part of a collaborative, fun, and positive team :-)!
Responsibilities:
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively - identify risks and minimize churn
- Analyze our customers' performance based on data and work with the customers to optimize success
- Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Requirements:
- 2+ years of customer success experience in a B2B SaaS company- must
- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)- strong advantage.
- High level of competency working with data to drive business focus and decision making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
What we Offer:
- Competitive compensation and benefits
- Learning and growth opportunities within a fast-paced tech startup environment
- An awesome team of forward-thinking, innovative go-getters
- A family-friendly atmosphere
- An opportunity to represent top-notch AI technology that solves our customers' challenges
Is that you? please apply at Fullpath.CSM@applynow.io!
Annual base starting salary: $70K - $80K, depending on experience and other qualifications of the successful candidate.
Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k. Additionally, this role is eligible to participate in the Company's equity program.