We are hiring!!
Our Customer Success team is growing every day and we are looking for a #customersuccess manager to join our team!
Essential Duties & Responsibilities:
● Knows, understands, incorporates and demonstrates the mission, vision, and values of the company in leadership behaviors, practices, and decisions.
● Direct responsibility for customer relationships.
● Serve as an informed thought partner to customers in all issues related to implementation
rollout so that it leads to successful adoption of company services and products.
● Analyze customer engagement data to identify implementation strengths and areas of need.
● Conduct regular customer check ins (virtually) in which you elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates
as they occur.
● Develop account strategies for maintaining strong customer health, ensuring renewal and
support possibly upsell opportunities.
● Establish clear retention goals and process milestones for the client and employees to work
towards
● Assist customers as needed with setting up and navigating programs or software associated
with a product or service
● Optimize existing processes within the company and actively enhance all Customer Success
initiatives
● Responsible for identifying and evaluating new growth opportunities.
● Other duties/responsibilities may be assigned to the position.
● Ensure that all associates demonstrate exceptional customer service and follow all company policies and procedures.
● 3-5 years of experience in customer service or customer success position strongly preferred
● Experience working with brand image and promoting value through customer experience
● Exceptional ability to communicate and foster positive business relationships
● Technical skills required, as they relate for the use of the product to service to be solid
● Accountability and personal organization are essential
● Experience in managing a diverse group and training each according to company standards
● Ability to establish milestones and keep all team members on task
● Experience analyzing and optimizing the existing processes in the Customer Success
department
● Deep understanding of customers concerns and thoughts regarding the use of products, and
the ability to troubleshoot as needed
➕