Essential Functions
- Build strong relationships with the Management Company Executives, Administrators, and Community Association Managers of our most high-profile customers
- Develop methods of account management that allow for continuous improvement in customer satisfaction and retention rates
- Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Sales, Delivery, Support, Product, Development, Marketing, and Finance
- Act as an escalation point for customer issues
- Manage customer needs through case management, written and verbal communications, and hosting client meetings
- Drive adoption of the FRONTSTEPS products within the customer base using product knowledge to show how the products can benefit them
- Assist in identifying opportunities for FRONTSTEPS and customer revenue growth
- Proactively address potential at-risk customers by identifying them, developing a "recovery" plan, and implementing resolutions to turnaround the customer sentiment
- Performs other related duties as requested by management
Skills & Qualifications
- BA/BS in business, accounting, computer science, information systems or related field, or equivalent work experience preferred
- Experience in a client-facing role
- Proven consulting, sales, or customer service/support skills
- Outstanding organizational and time-management skills
- Strong communication and interpersonal skills are a must, including exceptional written and verbal skills
- Proven ability to present details information effectively at all levels
- High level of professionalism and a focus on customer satisfaction
- Demonstrate a solution-focused attitude
- Ability to adapt quickly to new technologies and processes
- Highly motivated, flexible, and self-sufficient
- Experience with creating and establishing processes, preferred
- Experience leading trainings or webinars, preferred
- Experience with SalesForce, Azure, preferred
- Experience with HOA Security, Payments, and Accounting software is a plus
This position pays an annual salary of $55,000 - $65,000.
Benefits include the following:
- Medical, Dental, and Vision
- Company sponsored Life Insurance
- Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
- FSA/HSA
- Paid Time Off
- Sick Time
- Internet Reimbursement
- 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.