🔑 THE KEY BITS
- Whereabouts: We are a fully remote company with distributed team members. For this role, we are prioritizing candidates in any North American time zone to the Western European time zone. (GMT-8 to GMT+0)
- Visas: We do not sponsor work visas or relocation expenses.
- Salary: We have budgeted $80 - 100k USD base salary for this position but encourage all candidates who are excited about the role to apply. This position will also have a commission structure in addition to base salary.
- Video Interviews: Phone Screen with Nicole-People & Culture Lead, Second Interview with Becca-Director of Customer Success, Third Interview with Eric-Co-Founder/President, and Fourth Interview with Mike-Customer Success Manager & Daniel Braun-Account Manager
- Any final candidates will be asked to complete a mini assignment
- Any final candidates will also have an opportunity to meet some other Slate team members
- Ideal Start Date: As soon as we find you!
- Reporting to: Becca Toth-Director of Customer Success
🌍 OUR MISSION
Slate has big ambitions: We were born out of our Founders’ own experiences running social media in the NFL and at the 49ers to solve the problems we all faced. We have come together out of a passion for solving problems by building a SaaS company based on the deeply held values we share and to make social content creation effortless for brands.
🔎 OUR VISION
Our vision is to become the undisputed leader in social media content creation, by uniting all parts of the creation workflow into a one-stop solution for brands.
🌠 YOUR CONTRIBUTION
In this rapidly evolving world, Slate is always looking for new ways to disrupt the status quo, go to market faster, and optimize customer experiences. Slate is a web and mobile product used by leading brands to create branded social content in real-time. We have customers from the NFL, NBA, MLB, MLS, EPL as well as some of the largest media and entertainment brands in the world. Being backed by reputable investors including Titletown Tech (associated with the Green Bay Packers) and WISE ventures (associated with the Minnesota Vikings) we have ambitious plans to grow the company and continue working on exciting new developments that will shape how our brand and products will look in the future. And this is where you fit in! Customer Success at Slate is a critical function responsible for onboarding new customers, driving ongoing product and feature adoption, holding QBRs for customers in their book, and being the voice of the customer to the Slate team. They’ll partner with our Account Manager on their book of business, who will lead renewal and growth conversations. The Customer Success Manager will keep the company focused on customer outcomes and play a central role in directing the future of the product. We are eager to find our newest CSM to join the Revenue team and help shape the product from a customer-centered viewpoint and work with our customers to unlock their social media potential the Slate way. Our current Customer Success team includes our Director of Customer Success, Becca and Customer Success Manager, Mike.
You will:
- Drive adoption, growth, and retention among our most valuable customers by understanding their business needs and helping them succeed
- Enable successful roll-out of Slate to customer employees, including sharing relevant best practices, brainstorming ideas, and ensuring early adoption of multiple feature sets
- Become an expert Slate user to be able to provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Collaborate closely with your Account Manager to renew customers and grow their business
- Serve as the primary contact for the onboarding of new customers, training of platform end users, as well as post go-live support
- Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
- Be the main point of contact between the company and a number of named enterprise accounts
Requirements
📬 WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS:
- 3+ years customer success or account management experience
- Have had experience in a fully remote role and embrace it
- Proven experience understanding social media and content strategies
- Proven understanding of how enterprise orgs operate and make decisions
- Ability to turn analytic insights into actionable strategy recommendations
- Bachelor’s degree preferred, but not required
- Excellent communication and interpersonal skills
- Experience working with, and managing, stakeholders and customers
- Desire to be part of a high growth environment and excitement about everything that comes along with that.
- A high level of accuracy and attention to detail is required
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
You also approach work in a way that emphasizes our values:
- 🧑🤝🧑 #PeopleFirst: We put people first, and care about the personal well being of our colleagues. We go above and beyond for our customers and each other.
- ⛰️ #EmbraceAdventure: We are excited to take on new challenges, grow, and change in a fast changing environment. A willingness to pitch in and get outside of your comfort zone will help us thrive.
- 🚀 #Innovate to be Great: We're creative, innovative, & think BIG! We’re a unique company blazing our own path. We got to where we are through creativity and innovation and are only confined by our notions of what is possible.
- 🙋♀️ #Win or Lose, Wear It: Celebrate your successes but also own your failures.
- 🤝 #Stronger Together: We are a team dedicated to collaboration and transparency. We keep lines of communication open and realize that we can only win if we work together.
Benefits
WHAT WE OFFER:
- 🏡 Fully remote - work where you want.
- 🕰 Flex hours - we just ask you be available for core meetings
- 📈 Equity options
- 🌏 Unlimited PTO policy - we mean it and encourage you to take it.
- 🩺 Medical, Dental, Vision Benefits (85% medical, 75% dental & vision; 25% for dependents) US only and stipend for international
- 💝 Health and Wellness $250 monthly stipend
- 🏝 Annual company retreats to fun locations (Mexico, 2022)
- 🖥 Home office budget or co-working space allowance
- 🌱 Learning and Development Support
- 💰 401k options - US only
- 👨👨👧👧 Work with an Amazingly Fun and Collaborative Team!!
🌈 We support DEIB initiatives and strongly encourage women and those in traditionally underrepresented groups to apply even if you don’t check all boxes. If this job interests you and you think you have what it takes, please still get in touch. We'd love to have a chat and see if you could be a great fit.
🏆 Fun Fact: Slate was named to Fast Company's list of the World’s Most Innovative Companies for 2022 as No. 2 in the video category!
👉 View our our website: https://slateteams.com for more information about us!
… WE LOOK FORWARD TO HEARING FROM YOU.