About the role
We are currently looking for an experienced and motivated Account Manager with experience specializing in large account capture, management, delivery excellence & managing Modak’s customer engagements in the USA & Globally. He/she would be accountable for maintaining excellent client communications, growing client revenues, and building a strategic account plan with the client to generate long term value. Account Manager will liaise and collaborate closely with the Modak Engagement Managers, based in Hyderabad, India to ensure operational delivery excellence and delivery of projects. This is a remote position; the preferred location would be East Coast. The ideal candidate for this role must understand, appreciate, and drive data transformation that is based on the client’s business needs, priorities and strategic initiatives. They must demonstrate an inherent understanding of the client’s data strategy across multiple business units, IT and Data & Analytics teams. The Account Manager must have experience in the health care industry, specifically R&D function and ideally have US Healthcare payer / Life sciences knowledge. The Account Manager must have proven success with building long term client relationships, identifying new initiatives, negotiation skills, consultancy services and software license deals, and writing proposals to the client for approval. He should be great at building good working relationships with counterparts at the client with the business, IT, Digital, Analytics and Procurement functions. The Sr. /Client Account Director will own customer revenue targets, customer success metrics and harvest new business development opportunities including working with ecosystem partners. He/she will leverage their combined industry knowledge with Healthcare / Life sciences Payers to grow Modak service and product license revenues, ensure world-class delivery, and transformation expertise, to implement best practices, drive transparency through outcome management, demonstrate purposeful thought leadership, identify risks early, and have strong problem solving to support the client’s needs and solve business challenges with Modak’s innovative solutions. Key metrics in this role will include high customer satisfaction scores, revenue growth, opportunities to partner on solutions, expanded presence at the client, referrals, identify new clients, and ensure the client is publicly reference able.