OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 10 billion messages daily.
1 in 7 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate ( read more about our recent Series C! ). We’re a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, Texas, and Utah as well as in the UK and Singapore - with plans to expand the locations we support in the future. We also have offices in San Mateo, CA, New York City, and London, UK. Hiring in the UK and Singapore is done in partnership with local PEO's.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
About The Team
OneSignal is seeking a versatile Customer Success role to help scale our business by leading implementation and successfully increase the value our partners achieve messaging their customers. Your responsibilities will include working closely with product, customer support, sales to onboard, integrate, and scale the OneSignal service with our largest and most strategic partners. The role is focused on retaining/growing our top existing customers.
What You'll Do
What You'll Bring:
- Responsible for growing 30 to 40 Customers
- Contribute to customer onboarding
- Lead customer business reviews
- Write & publish customer feedback internally to support product roadmap
- Collaborative, team-oriented mindset a requirement
- Rollup your sleeves, versatile mindset
- 3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product
- Experience working with Salesforce, Gong, and Outreach
- Understand customer messaging and the user journey is a plus
- You’re highly collaborative with a deep sense of ownership and accountability
- You have excellent written, verbal, and visual communication skills with serious attention to detail and strong organizational skills
The New York and California base salary for this full time position is between $120,000 to $160,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
Qualities We Look For
- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.