This job post is closed and the position is probably filled. Please do not apply.

Jobs search

JOB DETAILS

Senior Customer Success Manager - Virtual/Remote

TOPS Software • Customer Success Manager • US, KS, Wichita • 1m ago

OPS is looking for a

Senior Customer Success Manager to join our team! Do you thrive in roles where you get to talk to people all day? Our Senior Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customer’s behalf. Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.

TOPS Software is in a period of rapid growth our premier SaaS product, TOPS [ONE], is an industry leader that we are proudly and successfully scaling this year (and the next!)

Our team of customer success managers are close knit and supportive, reporting directly to our very involved Director of Customer Success. This full-time, salaried role is remote, with preference for candidates in CST or EST. Salary range is 80-90k, depending on experience.

Who will love this job Someone who thrives on being the voice of the customer and navigating internal processes with Product, Support & Engineering on their behalf. Someone who values independent work processes. Someone willing and able to tactfully tell clients what they need to hear, not what they want to hear. You should have Required: at least 5 years in a customer success position and experience supporting a SaaS product Required: proven record of building relationships and facilitating success for enterprise clients Preferred: experience with a CRM software and/or Hubspot will make you a standout candidate! Preferred: experience in Salesforce and Microsoft Office

Proven experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Superior listening skills and consistency in following up

Excellent interpersonal and communication skills, both written and verbal

Demonstrated ability to drive continued value for customers

Willing to travel on an occasional basis, as needed Benefits Medical insurance, Dental insurance, Vision insurance, 401K, Paid time off Culture Why TOPS Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of

FLCAJ’s

Readers Choice Awards for our solutions and support. As a four-time winner of

Tampa Bay’s Top 100 Workplace, o ur approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our

Core Values here.

We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid weeks’ vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.

We are an equal opportunity employer.

We valued each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results.

Come join us and find out what the best work of your career could look like here at TOPS. Responsibilities What you’ll do Be a trusted advisor and partner for our clients, developing a deep understanding of key account needs, challenges and goals. Plan, present and effectively lead regular business reviews with clients to inform them about their ROI through using our software.

Identify upsell opportunities to maximize customer growth Demonstrate detailed knowledge of customers’ business challenges, opportunities, and how our products and solutions address them; measure and monitor customer critical metrics regularly. Helps develop client knowledge and skillsets within the software and relevant subjects Collaborate with the sales team to identify and grow opportunities within the territory Share feature requests and information with Product team as required Assist with challenging customer requests or issue escalations as needed Requirements Authorized to work in the US without sponsorship 5 years in customer success position Experience supporting a SaaS product Proven record of building relationships and facilitating success with enterprise clients Equal Opportunity Employer Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Requisition #cleorpudw37j30ik7fahpjooi

Entry Level Remote Jobs	Entry Level Jobs	Entry Level Cyber Security Jobs	Entry Level Work from Home Jobs
Remote Sales Jobs	Account Manager Jobs	Customer Success Manager Jobs	Account Executive Jobs
Internships	Work From Home Jobs	Remote Jobs	Sales Engineer Jobs

Popular Searches