Kahuna Workforce Solutions is a company that empowers the enterprise to create a more competitive and skilled workforce. Our mission is to drive customer value through verified success outcomes and increase revenue growth. We are seeking an entry-level Customer Success Support Specialist to support our proprietary software, Kahuna.
Role Description
As a Kahuna Customer Success Support Specialist, you will play a critical role in the success of our skills platform. You will help support our customers with enablement and adoption and work closely with the Product & Engineering team to ensure customer requirements are met throughout the customer lifecycle. This role requires strong technical expertise, business acumen, and the ability to analyze complex data sets.
Responsibilities
- Prepare, train, and support customers during the hypercare and support lifecycle.
- Provide technical support in a clear and professional manner.
- Provide ongoing guidance focused on customer value outcomes.
- Creation and maintenance of knowledge base articles for Customer enablement.
- Collaborate with team members to find solutions to customer issues.
- Assist with establishing metrics and KPI framework for Customer Success Support.
- Identify and document customer requirements during Hypercare and Support phases of Kahuna implementations.
- Analyze customer use cases to maximize value for customers.
Requirements: Skills
- Entrepreneurial spirit with a customer-centric mentality.
- Ability to analyze and manipulate complex data sets.
- Awareness of software deployment and implementation methodologies.
- Familiarity with Software Development Lifecycle.
- Awareness of cloud-based and locally hosted technical architectures.
- Awareness of talent management business processes (learning & development, skills assessments, and workforce planning).
- Proficient in gathering and documenting business requirements.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks simultaneously.
Competencies
- Customer Focus
- Curious
- Collaboration
- Instills Trust
- Empathy and Adaptability
What Will Put You Ahead?
- You’re passionate about problem-solving and have strong analytical skills
- You’re a team player who will build relationships across the organization and company to continue improving the way we serve our customers.
Our Work Environment:
- Positive office culture with a collaborative atmosphere
- Opportunities for fun activities, such as ping pong, trivia, and happy hours.
- Ability to make an impact from day 1
Benefits
- Opportunity to work for a small company making a big impact.
- Collaborate with a team of dedicated professionals.
- Ability to travel to cool places once restrictions are lifted.
About Kahuna
https://kahunaworkforce.com/company/about-us/
Founded in 2018, Kahuna has rapidly become a leading provider of skills management software. We are intent on providing intuitive, powerful solutions for managing the skill levels of the workforce — saving time and money, improving regulatory compliance, and ensuring operations run smoothly and efficiently.
Ohana- We believe in deep collaboration through trusted relationships with our employees, customers, and business partners. Through these relationships, we aim to deliver software products and consulting services of exceptional quality and always add value.
Our intention is to operate as an organization that nurtures like a family, inspires intellectual curiosity, and relentlessly promotes innovation.
Join us and help drive customer value at Kahuna Workforce Solutions. If you have the technical expertise, business acumen, and a customer-focused mentality, we encourage you to apply.
Administrative
Travel: When necessary
Employment Type: Full-Time
Employment Requirements: Must be authorized to work in the U.S. without restrictions
Education: Bachelor’s, preferably in technical or engineering field
Experience: 0-3 years work experience in Customer Success or Operations within SaaS or Cloud software applications
Location: Houston, Texas
COVID Measures: Hybrid work until further notice