Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way. Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using. Keep your data accessible and actionable with a single solution that ensures your data is always available — no matter what.
JOB DESCRIPTION:
As a
Customer Success Manager, you will become a trusted advisor to customers and own the success of the overall post-sales relationship. You will help demonstrate the value (return on investment) for our customers and be a pivotal ‘go-to’ contact, advocating and facilitating successful customer outcomes throughout the broader Commvault organization. To succeed in this role; you will need to focus on customer success, be a team player, have outstanding collaboration skills and the ability to think both critically and laterally. You must be able to cope with shifting business demands and be able to prioritize tasks appropriately.
Responsibilities include:
- Develop deep empathetic understanding of the customer personas, software use cases, and pain points
- Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
- Act as point-of-contact for customers, leveraging internal business relationships and processes to resolve concerns, and enhance their experience.
- Build strong customer relationships that can help uncover any concerns and ensure satisfaction
- Participate in customer meetings and ongoing business reviews, presenting progress of key success criteria
- Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk
- Facilitate remote and digital Commvault onboarding; including key processes, escalation pathways, and initial account/user setup.
- Develop ongoing nurture and education campaigns that contribute to promoting software value and help grow customer loyalty and retention.
Position Requirements:
- Solid understanding of customer success and/or customer experience methodologies
- Ability to map customers’ business requirements to product capability
- Ability to work autonomously to deliver on responsibilities and objectives
- Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and influencing abilities
- Highly organized with strong project management skills
- Ability to work in a fast-paced environment, handling multiple priorities
- Critical and lateral thinking, problem-solving
Jersey
Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:
$77,900.00 - $116,900.00
We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.