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Job details
Our client is a large software development company is seeking remote Customer Success Managers to join their team.
This Jobot Job is hosted by Jessica Porter
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary $80,000 - $135,000 per year
A Bit About Us
The client is an American software company that sells customer experience and call center technology to small, mid-sized and enterprise level businesses, utilizing both cloud-based and hybrid cloud software.
Why join us?
Competitive Compensation package
Medical, Dental, and Vision Insurance (Telehealth coverage)
Remote Flexibility
Development and career growth opportunities
Unlimited PTO
401(k) matching program
Adoption Assistance
Infertility treatments
Job Details
Primary Responsibilities
Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the company Advisor and customers can achieve mutual success)
Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Drive customer reference-ability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score)
Prepare and deliver territory plans to define account strategies and align resources
Team and establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to
Onboarding Specialists to ensure new customers are systematically introduced into the clients and begin to realize value as rapidly as possible
Professional Services to ensure that implementations progress smoothly to go-live
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
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Click our Jobot logo and follow our LinkedIn page!