Talentric has been selected by Southeastern Computer Associates as their exclusive partner to lead their search for the role of Senior Solutions Engineer (Tier 3), located in Kennesaw, Georgia.

Since 1995, Southeastern Computer Associates (SCA) has been empowering businesses in the Metro Atlanta area to maximize their productivity through the leveraging of technology. We also strive to eliminate the annoyances and burden of computers, technology, and issues that are caused by your existing IT support. SCA’s owners are driven to build and maintain a high-quality team of local, full-time engineers to provide a stable, secure, and reliable IT support solution, while also providing an enjoyable working environment for our team. The team is comprised of engineers with a wide variety of experience and skills. Our personalized and flexible approach empowers us to stand apart from the competition.

SCA is hiring a Senior Solutions Engineer.

Server Support, Tier 3 Support, Level 3 Engineer, Network Support, IT Support Technician, MSP, IT Company, Field Support

Job description

Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
Design, implementation, and support of data backup solutions and of disaster recovery solutions.
IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome.
Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Support services for virtualization technologies: VMware, Microsoft.
Remote access solution design, implementation, and support: VPN, Terminal Services.
Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests.
Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure.
Communication with clients as required: keeping them informed of incident progress, and notifying them of impending changes, or agreed outages.
Ability to work independently as well as in a team environment.
Ability to communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels.
Maintain specific knowledge of the client and how IT relates to their business strategy and goals.
Document and maintain internal processes and procedures related to duties and responsibilities.
Responsible for entering time and expenses in PSA as they occur.
Understand processes in PSA, RMM, and other internal systems.
Work through assigned tickets in PSA.
Work through a daily schedule in PSA that has been established through the dispatch process.
Account for all time, billable and non-billable time thru the ticketing system.
Develop in-depth knowledge of the SCA's service catalog and how it relates to clients’ needs.
Remain up-to-date with current and future technologies emerging in the industry.
Improve client service, perception, and satisfaction.
Perform all work and make all decisions based on SCA's core values and Count on Us philosophy.

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Senior Solutions Engineer (Tier 3)