CUSTOMER SUCCESS Specialist – Technology Sales & Support Job Duties: Customer Service / Sales Farm and Nurture existing customer base Schedule and attend customer business reviews Sales Proposal & Quote Generation Processing signed quotes and proposals Opportunity tracking in CRM

Accounting / Back-Office:

Annual Renewal tracking Update contracts in CRM upon signature of new agreements Post and Save company documents to SharePoint Upload details and terms of new signed agreements/contracts Submit 3rd party executed documents Processing and submittal of MAC (moves, adds, changes) orders Procurement and vendor pricing updates

Marketing:

Collaborate with Public Relations Firm Monthly social media posts, press releases, blogs Maintain and update marketing lists CRM Alignment

Training and Learning Opportunities: Implement, manage, optimize targeted prospecting programs Learn prospecting frameworks for the phone, and email to increase lead conversion rates Learn and master objection handling Regularly engage in role playing and coaching Become systematic and efficient to help drive sales opportunities Control the sales process with business owners and Sales Executives Actively participate in sales mentoring and coaching programs with our strategic partners Requirements: Highly Proficient with Microsoft Suite – TEAMS, SharePoint, One Drive, Planner, Excel Strong Customer Service Skills Technology Background Outgoing, Professional, Ethical, with a Commitment to Success & Customer Satisfaction Fast Action business that requires Multi-Tasking and Retention of accountabilities Ongoing Technology Training & Studying of corporate product stack Benefits: Great team 401K w/ aggressive matching Health, Vision & Dental Insurance 3-weeks PTO Salary : $36,000-$50,000

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Customer Success Specialist