Svetness In-Home Personal Training

The Director of Fitness Operations (DFO) role requires careful oversight of Personal Trainers in the assigned region(s). Day-to-day tasks will consist of those, as well as assisting in the Client Assignment process with their Account Manager. This role is a key for client satisfaction, internal company growth, and enforcing all trainers to adhere to the procedures set by the business.

OPPORTUNITIES INCLUDE:

Salary $42,000 - $48,000+ / per year
Able to receive Health, Dental and Vision Insurance
Eligible for Bonuses
Advancement opportunities are available.
Remote Full-Time Position

ESSENTIAL RESPONSIBILITIES:

Provide support and full resolution to your personal trainers (PTs) with any questions about procedures/systems within the business
Responsible for PT productivity and PT proficiency on all relevant procedures/systems
Manage PTs within your assigned region(s)

Conduct Monthly 1-on-1 meetings with your PTs; performing an evaluation
Weekly meetings with Corporate team members
Assist Account Managers (AMs) in assigning new clients or reassign current clients to trainers; within 10 business days or sooner
Provide development, enthusiasm, and create a team-centric atmosphere among your PTs
Work with HR to ensure trainers are fully onboarded as a Svetness PT
Terminate your PTs if necessary
KPIs for position - % Client churn, % Trainer churn, controllable terminations, client NPS

PREFERRED EDUCATION/CERTIFICATIONS:

High school diploma or higher
A degree in a related field is preferred but not required (Business Management, Business Administration)

Required experience:

* Personal Training: 1 year

* Management: 3+ years

MANDATORY: Please do the following (Not following these steps COMPLETELY will result in your disqualification):

Record a 2 minute video and upload it to Youtube as an UNLISTED video (make sure that I will be able to view the video, and that it is NOT on private) or a Loom video. Inside the video, answer these questions:

1) Tell me a bit about yourself
2) Why should we hire you
3) Describe a successful customer service position you have had in the past
4) Explain why you can handle a fast paced environment

Put the URL link in the additional questions below.

WHO THIS IS NOT FOR:
-If your English is not great (you cannot communicate on phone with proper grammar, and speak fluently), please do not apply
-If you do not like to work hard, work fast, and collaborate in a team environment, do not apply.

-If you do not like talking on the phone/zoom for a good portion of your day, please do not apply

WHO THIS IS FOR:
-If you are LOYAL, and want to have a long term relationship with your employer who will treat you the right way for years to come, this is for you.
-If you have experience with dealing with tough customer care issues, this is for you.

-If you have some sales experience in addition to service experience, this is for you.

Svetness Personal Training

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