Description:

Superior Support Resources, Inc. (SSR), is an award-winning technology services provider, we are growing and looking to add an Account Executive (AE) to our team. The Account Executive (AE) is an integral part of the Superior Support Resources, Inc. (SSR) team and is responsible for all aspects of the client relationship with SSR. AEs work closely with all customer-facing departments within SSR to ensure that each client receives the highest standards of service. A consultative selling role, AEs act proactively to address clients’ needs and facilitate the sale process including acquiring new clients, expanding business with existing clients and managing accounts on an on-going basis.

Requirements:
Primary contact for all of your clients, meet with them to understand their business needs and align SSR services/solutions to meet those needs
Executive for 30-50 accounts; 2-3 million book of business
Solution development/presentation
Managed Services
Engineering development support
Engagement, Alignment and Education with your clients
Internal customer advocate development
Manage existing accounts and acquire new accounts; build relationships and remain in frequent contact with clients to understand their needs and ensure they are being met
Secure 20-30% of new business development revenue
Grow existing accounts into recurring (or future managed services) contracts, increase frequency of visits or position additional services the account purchases
Act as a consultant and establish account goals in the form of projects, programs and services – this should be done through the Business Technology Alignment Process for the client with a recurring engagement greater than once a month
Act as Project Coordinator and communicator by
Reviewing completed project plans with clients
Assisting Client Care Team in communicating schedule changes with clients
Participating during critical cutover timeframes
Communicating and attaining change control sign-offs
Obtaining project completion sign-offs
Stay up to date with technology trends and resources
Suggest innovative ideas to increase sales and improve customer experience

Superior Support Resources, Inc.

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Account Executive