Job Responsibilities

• Engages customers in a consultative manner to understand the technical and business challenges facing our prospective and current customers.

• Designs, sells, and supports data, voice, and cybersecurity solutions to customers.

• Supports Sales and Client Care teams with proposal generation for all solutions including, but not limited to equipment design, Visio documentation, and technical documentation necessary during the pre-sale and post sales “hand off” to Project management.

• Clearly articulates value statements and network designs to internal and external customers.

• Creates and delivers focused technical product training for the sales team.

• Represents Stratus ip on customer appointments as a subject matter expert specializing in data and voice services including SDWAN, UCaaS, Hosted PBX, SIP, dedicated Internet access, and cybersecurity solutions.

• Develops collaborative relationships via daily interaction with all functional teams at all levels.

• Stays current with technology as it pertains to the industry.

• Other duties may be assigned.

Knowledge, Skills, Or Abilities

• Communication: Intermediate written and verbal communication skills. Must have the ability to build relationships over the phone and in person. Must have a proactive communication style ensuring timely status updates to account team and customer. Able to develop relationships and communicate with both internal and external customers.

• Technical Skills: Strong understanding of voice/data/cybersecurity applications, communications technology, and network design. IP Routing and Switching, IP V4/V6, MPLS, VPN, SIP and TDM Voice, SDWAN, Data Center, Cloud Solutions, and UCaaS.

• Understanding of sales cycles and the solution selling process, preferably at multiple levels. Solid presentation skills.

• Problem Solving: Strong analytical skills. Must be able to work through complex issues with a methodical approach. Solid ability to graphically depict solutions in a compelling manner.

• Work Style: Ability to work independently and as part of a team. Ability to work under pressure with tight deadlines. Ability to work on multiple projects simultaneously. Must be detail-oriented.

• Computer Skills: Strong MS Office Suite knowledge and usage. Ability to learn internal company systems and applications.

• Business Acumen: Intermediate understanding of company financial measures.

Stratus ip

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