About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Your Roles & Duties:

Develop and maintain close business relationships with the customer, at all levels.
Maintain an understanding of the customer technical and delivery environment, communicating context and background to internal stakeholders.
Use creative strategies to help customers maximize the value of the Instaclustr platform and services.
Accessing/coordinating Instaclustr internal SMEs to provide high-quality advice.
Raise and track customer-specific feature requests with Product Management team, including preparing SOWs.
Monitor and report on all interactions between Instaclustr and Customer.
Answering tickets and technical questions where appropriate. Facilitating "office hours" and regular business reviews.
Preparing regular account reports and participating in Account Strategy activities.

Skills & Experience Required:

An ability to identify client requirements and pain points and prescribe solutions to meet them.
Technical aptitude. The willingness and ability to understand how our platform works.
Demonstrated Project Management / Business Analyst skills
Exceptional customer service and communication skills
Experienced working with all levels of an organization
Prior experience in SaaS / PaaS company is favorable
North America based

Team Member Performance Expectations:

Business Value Focus: be aware of the business objective and value of your work. Make decisions to maximize business value. Appropriately question work and decisions that appear to be of low business value. Be aware of the broad context of your work.
Dependability & Commitment: demonstrate a consistent, strong commitment to the achievement of Instaclustr’s goals. Be dependable in meeting agreed deadlines and deliverables or communicating appropriately when unforeseen issues arise. Plan and manage your own time and tasks.
Teamwork: Take a “shared goals” mentality and contribute to the overall success of the team. Acknowledge the contributions and expertise of others, and share your knowledge and experience to help others to be productive. Propose, design, and champion methods to improve team productivity. Ensure appropriate communication within the team on incidents.
Technical & Problem-Solving Skill: Apply strong basic technical skills in the core technologies we use. Approach problems in a structured manner with perseverance and a positive attitude. Seek out, filter, and apply new sources of information as part of an open approach to finding the best solution. Seek help early when required.
Diligence: Follow and maintain processes. Consider the implications of your work and ensure appropriate QA steps are undertaken to manage risks. Use new work as an opportunity to develop standard processes.
Customer Focus : Be proactive, accurate, informative, and timely in communicating with customers. Be empathic to customer needs. Seek opportunities to make customers “love us".

Education & Experience:

Typically requires a minimum of 8 years of related experience and Bachelor's degree; or equivalent experience

Did you know…

Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

USA Residents Only: The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations is $119900 – $191400. Final compensation will be dependent on various factors relevant to the position and candidates such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset, and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such as Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA, and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).

In accordance with NetApp’s Policy, all U.S. employees of NetApp must be fully vaccinated against COVID-19 if they work at a Company location or remotely. If there is a reason preventing you from receiving the COVID-19 vaccination, you must request and be approved for one of the legally acceptable exemptions and reasonable accommodation must be established.

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