HAI Group®[1], a property-casualty insurance company serving the affordable housing industry, is looking for a senior account executive who is ready to take the next step in their career. As senior account executive at HAI Group, you’ll be rewarded with interesting challenges, competitive incentives/benefits, and a people-focused company culture. Are you ready to become an account executive on our talented and welcoming Account Services team? Learn more about the position and company below and submit your resume today!

Position Overview
Execute: In addition to managing new business sales and the insurance portfolio for customers in an assigned territory - the senior account executive leads coverage or program assignments. The role supports audit requests and resolves identified challenges; using problem solving abilities.
Collaborate: The senior account executive is expected to be customer focused and highly competent to deliver training and guidance as a Subject Matter Expert. The role is expected to develop subject matter expertise for complex lines of coverage. They implement Account Services directives to new and renewal customers as assigned, partners, and provides support for sales initiatives.
Skills and Requirements
Manage complex risks and lines of insurance; supporting the delivery of a successful audit when applicable.
Subject Matter Expert for assigned coverage/lines of business/programs.
Identify tools, resources and training that improve operational efficiencies. Provides training and learning support to Account Services staff.
Responsible for agency management system support and resolution of issues.
Support customer-focused activities; manage key accounts and assigned customers.
Perform renewal, selling and cross-selling activities; analyze eligibility, exposures, inspection reports, loss history, and other information to determine appropriate insurance placement.
Evaluate performance of existing market pricing and coverage; negotiating price, or rate insurance premiums in accordance with established underwriting authority.
Adhere to eligibility requirements, underwriting guidelines and agency agreements of insurance carrier business partners, and responsibly execute rate plans within the guidelines and underwriting authority of the authorizing insurer.
Develop external relationships with quality companies that demonstrate strong capacity and solid customer service levels.
Support internal operations acting as liaison and providing necessary assistance, research and support to the Underwriting department
Partners internally with underwriting, marketing/sales and finance to deliver exceptional service to members/prospects and carriers
Excellent organizational skills, ability to handle multiple priorities while maintaining efficient workflows
Solid communication skills, both written and oral; able to present ideas clearly to customers
Ability to handle multiple and changing priorities in a team oriented environment
Self- starter who organizes and plans work resulting in on-time performance
Make sound judgments and decisions based upon available data
Acts as a coach and mentor to internal team and staff members
Commitment to self- development
Shows critical thinking and decision making ability
Demonstrates excellent attention to detail
Knowledge/Experience/Licenses

Required:

Bachelor’s degree or equivalent work experience
Resident producer’s license with the ability to be licensed in all 50 states
Five years commercial lines service in insurance company/agency operations
Experience managing high volume, key accounts
Experience building strong relationships with outside brokers
Sales and underwriting knowledge
Customer driven with the ability to take initiatives towards resolving agency and customer needs
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Agency management system experience, preferably with AMS/Vertafore
Specialty or surplus lines experience
Experience managing coastal properties and accounts
Department Overview

The Account Services Department creates an exceptional customer experience for both the HAI Group current members and prospects. This team knows the customer’s characteristics including their challenges in the Public and Affordable housing space and builds relationships to solve those problems through HAI Group products and services. The Account Services Team represents HAI Group externally at conferences, trade shows, industry events and member/prospect visits translating the HAI Group mission and vision into every interaction. The Account Services Team develops positive customer relationships to bring new business into the enterprise, within an assigned territory. The Department is also focused on the customer relationship and meeting the need for insurance products outside of those provided by HAI Group.

Company Overview

HAI Group is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace in 2020, 2021 and 2022.

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.

HAI Group Benefits and Perks
Bonus program eligibility
Annual merit program
Outstanding 401(k) program and non-elective contribution
Flexible work schedules
Generous paid time off, paid volunteer days and paid holidays
Medical, vision and dental Insurance
Company paid life, AD&D, short-term disability, and long-term disability coverage
HSA, FSA and dependent care options
On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
Tuition reimbursement and loan repayment
Professional development
Community outreach

HAI Group is an Equal Opportunity Employer.

No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.

[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).

HAI Group

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