ACCOUNT MANAGER

If you are a customer service expert, who can see a company’s big picture, and contribute to a positive team environment to grow and maintain sales, consider applying for the Account Manger role and join our 100% employee-owned Company, based in Belle Vernon, PA. This is a hybrid role, consisting of onsite and remote work.

POSITION OVERVIEW

The ideal candidate has strong customer service acumen and is a collaborative utility player within the Commercial Sales group. This individual contributor role focuses heavily on managing customer accounts of all sizes and working in tandem with the sales representatives to grow the business, offering creative and novel ways to improve the customer experience. The candidate must be willing to be the front line for our customers. Top-rated customer service is a priority.

COMPANY OVERVIEW

Guttman Holdings is a full-service fuel distribution enterprise that provides customers with the safest, most efficient, customized, and comprehensive fuel delivery and service possible. Since 1931, industrial, commercial, retail, and transportation operations across the eastern United States have relied on Guttman Energy for our customized fueling solutions. Our commitment to provide our customers with this personalized and highly responsive service continues to set Guttman Holdings apart within the fuel industry.

OUR CORE VALUES

At Guttman Holdings, we strive to demonstrate our Core Values daily: respect, lead, collaborate, serve, solve, and own. As an employee owner, you join an engaged culture that is committed to serving one another, our customers, and our communities, and ensuring our Company’s success.

CANDIDATE PROFILE

The ideal candidate will have a proven history of representing a work team both internally and externally, while developing an understanding of the customer’s needs. This includes their place in the market, their product/service, and competitive landscape. The candidate must have a willingness to manage day-to-day customer communication and ongoing relationships as it relates to current, new and upcoming business. He/she must also be able to proactively remain connected to customers and the energy markets to recognize new opportunities, but also respond to customers when issues arise and troubleshoot solutions.

ADDITIONAL JOB RESPONSIBILITIES

Run ad-hoc analyses for both internal and external parties.
Ensure and maintain proper invoicing for customers, keeping the credit/rebill rate minimal.
Own accounts to guarantee and provide a positive partnership with customers.
Establish and build strong working relationships with business leaders at all levels.
Own customer billing and credit to ensure accuracy and precision, utilizing many internal tools and reports (PowerBI, Right Angle, etc.).
Work with the company’s CRM software, using this to accurately record current customer interactions as well as new customers.
As necessary, attend periodic in-person customer visits, as well as industry events.

QUALIFICATIONS & DESIRED SKILLS

A bachelor’s degree in business (Marketing) from an accredited four-year college or university. Experience in account management is a plus. Additionally, a high degree of personal initiative and self-motivation is required as are proven critical thinking skills and:

An ability to effectively maintain relationships across all levels of the organization.
A positive and flexible attitude.
Strong written and oral communication skills.
Ability to think innovatively to create value added solutions for prospects and customers in a competitive and commoditized industry to achieve individual and company objectives.
Ability to understand problems and make timely, practical business decisions.
Intermediate Computer Skills: Experience and understanding working in Windows, Internet Explorer and MS-Office (Word, Excel, PowerPoint, etc.), Power BI reporting, and Right Angle.
Strength in task prioritization
Creative thinking and problem-solving aptitude

ADDITONAL INFORMATION ABOUT GUTTMAN HOLDINGS, INC.
Guttman Energy, one of the region’s largest private companies, Guttman Renewables, and Source One Transportation, united to form Guttman Holdings in 2022, as part of an Employee Stock Ownership Plan (ESOP). The companies within this ESOP continue to market under their current names, in the same markets.

Guttman Holding’s comprehensive benefits are designed to support your personal, professional, and financial well-being. Benefits include health, dental, vision, life, and disability insurances, ESOP, retirement savings plan, paid time off, health savings account, flexible spending accounts, and more.

EEO STATEMENT

Guttman Holdings, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status in recruiting, hiring, training, promotion or terms or condition of employment.

Guttman Group

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