Account Manager with Pay-Go Workers Compensation Experience
Job Details

Job Type

Full-time

Description

E-COMP, A Division of Granite Insurance Brokers is an independent agency that is looking for an Account Manager that is experienced in working with small to mid-sized clients to join our team. This position will be responsible for the day-to-day management of a book of business, generating new business by account rounding and assisting with customer retention. This person will work collaboratively with Account Managers and our Sales Specialists to service, develop and retain consultative, partnership relationships with clients and prospects.

Location: Remote

About E-COMP

E-COMP is headquartered in California and is a leader in providing the pay-as-you-go workers’ compensation solution to policyholders throughout the country. E-COMP integrates a company’s workers’ compensation premium payments directly with their payroll, providing an integrated workers’ compensation insurance solution. E-COMP’s channel partners are able to offer their customers the ability to eliminate the upfront deposit and to pay their premiums based on actual payroll. E-COMP leverages its unique technology to receive a company’s payroll data to calculate premiums, which improves accuracy and minimizes the financial exposure to a workers’ compensation audit. E-COMP prides itself on designing and implementing better ways to leverage technology that best serves our partners and customers through a payroll partner-driven strategy.

E-COMP’s insurance professionals take care of the shopping for its partners and its customers, by working with over 24 pay-go insurance companies and 30 P & C carriers. From Main Street to Industrial Avenue, E-COMP gets coverage placed for risks including tough exposures like cannabis, construction, bars, roofers, and environmental exposures. E-COMP is widely recognized for its service excellence, superior integrity, and for removing the pain of securing workers’ compensation by providing a superior and seamless solution to the payroll industry and our policyholders.

About the Position

The E-COMP Account Manager candidate needs to be a self-starter, well organized, highly detailed, possess excellent written and verbal communication skills as well as having solid commercial lines and workers’ compensation insurance knowledge base, and be property & casualty licensed. This is a work-from-home position. The Account Manager serves as the primary contact and liaison with small commercial lines clients; ensures ongoing consistency as well as managing the day-to-day servicing, renewals, focuses on renewal retention, and places new business. Our commitment is to provide positive and quality customer service in all areas, ensuring timely delivery, and accuracy of work/service provided.

You’ll collaborate with team members in sales, operations, and account management on a regular basis. Key elements of this position include:

Service and manage all aspects for small to mid-sized commercial clients and their policies with excellent customer service
Maintain and continue to develop client and company business relationships
Retain and manage all policies
Actively work with existing clients to ensure coverage adequacy
Answer coverage questions
Promote growth and retention of the existing book through account rounding
Market when necessary, on renewal and new business
Inform, educate, and make recommendations to clients about policy coverages, changes, exclusions, and insurance coverage needs
Stay abreast and maintain detailed knowledge of current market conditions and technical knowledge
Maintain knowledge/understanding of technology-based tools and solutions
Use analytical and critical thinking in work processes and communication skills
Maintain a paperless workflow, protect the confidentiality of information
Work with adjusters to answer workers’ compensation claims questions
Document and update the agency management system using Applied EPIC and Agency’s propriety pay-go software
Provide backup for co-workers within the department, as needed
Other duties as assigned

Qualifications, Skills, and Abilities

2+ years commercial lines / work comp experience
Active Property & Casualty insurance license
Knowledge of insurance coverage products
Excellent knowledge of and effective negotiation skills with insurance carriers and customers
Ability to provide first-class service to assigned accounts
Ability to identify exposures and provide solutions
Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities
Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts. Ability to work in a team environment.
Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
Interact with others effectively by utilizing good communication skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the company's business goals.
Ability to communicate verbally and in written form with clients, insurance company personnel, and other vendor and third parties
Experience using a variety of software platforms. Applied EPIC experience is a plus.
Confident and works with a positive “can do” attitude within a fast-paced environment and you have the ability to multi-task, prioritize demands and manage time effectively
Strong problem-solving skills, attention to detail, and a drive to do what it takes to keep your customers happy
The personal standard for excellence: a proven track record of demonstrated capacity to produce work with few/no errors
Customer-focused; ability to service with a smile service and resolve the occasional customer issues with ease
Embrace change and have a strong process orientation and interest in finding better ways to do things
Fluent in Spanish a plus

Working Conditions & Physical Requirements

Work from home, attend meetings as required
Minimum internet speed of 8 Mbps download and 3 Mbps upload; no satellite
Constantly perform desk-based computer tasks
Frequent sitting, video calls, and team meetings
Occasionally stand/walk, write by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
Consistent with its obligations under the law, Granite Insurance Brokers will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Work Standards

Interpersonal Skills: Demonstrates the ability to work well with Granite/E-COMP colleagues and clients and with external organizations
Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
Subject to and expected to comply with all applicable Granite Insurance Brokers policies and procedures

Compensation Plan & Employee Benefits

Competitive compensation $60k to $78k depending on experience
Retirement/Profit Sharing Plan – 5% of annual compensation is paid into the plan
10 Company-paid holidays, 10 PTO Days
Medical, Dental, and Vision insurance
$250,000 life insurance
Employee Assistance Program (EAP)

If you're ready to take a leap forward in your career, please respond directly to this ad with your resume and cover letter with compensation requirements to be considered.

Any candidates meeting the qualification requirements for Commercial Lines Account Manager with Pay-Go Workers' Compensation Experience Position will be contacted. We're looking forward to hearing from you! All inquiries will be kept confidential

To learn more about E-COMP: www.ecompnow.com

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Account Manager with Pay-Go Workers Compensation Experience