Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are looking for a Customer Success Manager You will work closely with a portfolio of our top customers as you help them get the most value from their GPS tracking system, ensure they continue to renew their subscription and work to expand their adoption and usage of new products and services. You're analytical and pay attention to detail. In addition, you're calm under pressure and have a passion for optimization and good communication. The Customer Success Manager is a problem solver, mediator and product guru who will guide the long term partnership that we look to build with our customer base. This position will be a combination of relationship management and project management. This includes, driving adoption, retention, resolution, upsell and customer advocacy for the ClearPath product. This is an ideal opportunity for someone who thrives on solving problems and has both technical and client facing skills.

What You'll Do

Become an expert on the ClearPathGPS product and the GPS tracking industry.
Maintain a deep understanding of the product and speak with customers about features/functionalities that are best suited to their business needs.
Manage product/market feedback loops to our Product Team to ensure customer advocacy.
Serve as the main customer point of contact and internal advocate.
Build meaningful relationships with customers and become voice of customer for our team.
Work with internal team members to understand which services and processes result in product adoption, high customer satisfaction and enthusiastic customer advocates.
Document all customer interactions.
Resolve customer complaints and training needs.
Work with customers to understand their business needs and initiatives.
Drive adoption of ClearPathGPS within the customer organization.
Ensure that a plan is in place with each customer to drive value in the partnership.
Work to uncover upsell opportunities and expansion revenue.
Work with supervisor to determine the timing and content of touch points for CSMs along the customer journey.
Build processes that are repeatable, scalable and reliable.
Use internal tools to manage, track, and report on key customer information (e.g. health, contacts, initiatives, business reviews, etc.).
Advise customers on how to apply ClearPathGPS to meet their business objectives.
Provide product trainings and demonstrations to customers.

Requirements

3+ years of experience in Customer Success and/or Account Management roles in a B2B SaaS environment
BA/BS degree
Passion for customer experience and customer success.
Highly organized and detail oriented.
Familiarity working with GPS tracking a plus.
Experience working in a start-up or small company desired.
Ability to develop trusted relationships with customers and partners.
Excellent communication skills, both verbal and written.
Strong problem-solving ability, relentless follow-through and a "get it done" attitude.

What We Offer

Fast paced and rapidly growing environment
Chance to deliver mission critical data that drives the operations of our economy
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
There's more as well! Speak with us to find out all details!

Benefits

401(k) matching
Full Health Benefits (Health, Vision, Dental)
Employee assistance program
Flexible spending account
Health savings account
Life insurance
Paid time off
Parental leave
Tuition reimbursement

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