THE COMPANY

At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite force of technology specialists focused on empowering creatives to achieve new heights.

THE POSITION

You will use your knowledge of IT systems & people to support sales, engineering and administrative activities to ensure that client expectations are met or exceeded. Specifically, you will:

Maintain general technical knowledge of all products sold and integrated by GPL
Create technical diagrams and documents for solutions proposed to customers
Create quotes in quoting tool and hand off to Account Executives for delivery to customer
Participate in technical scoping calls with Account Executives to ensure all details of solutions are considered
Complete the entire technical sales process for minor customer requests (e.g. RAM upgrade, support renewal, singleworkstation purchase, license purchase, etc.)
For more complex designs, work with senior engineers to develop, document, and present advanced technical solutions
Serve as a technical point of contact for customers, addressing any issues that arise with proposed or implemented solutionsand ensuring 100% customer satisfaction
Maintain relationships with vendor technical resources to facilitate rapid resolution or escalation of technical issues raised by customers
Serve as liaison between Sales and Accounting teams to ensure the correct products are ordered and shipped, invoices are sent, etc.
Work with field engineering team to assist with installation, configuration, and maintenance of systems
Participate in Service Desk escalation queues

This position is remote and performs onsite work at client sites when required. As necessary, work may need to be performed outside of regular hours or weekends. Travel may be required but rare.

THE CANDIDATE

You have a post-secondary degree in a related field or equivalent experience, combined with:

3 + years of mid/senior level experience of Service Desk Support
3 + years of experience trouble shooting Windows and Macintosh computers and peripherals in a business environment
2+ years of sales experience
Analytical and process-oriented
Excellent verbal and written communication skills

THE PACKAGE

We provide a competitive compensation package, including health benefits for full-time employees. Our belief in work-life balance aligns well with our very liberal vacation and personal time policy. Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.
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GPL Technologies

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