Who You Are

You are a strong relationship manager with account management experience and a deep understanding of the restaurant industry.
You have a talent for diffusing difficult conversations and turning a frustrated partner into a productive relationship.
You are highly organized and resolve partner questions in a timely manner.
You can juggle multiple internal and external stakeholders as you navigate contract disputes, pricing changes and questions about how to increase sales on Goldbelly.

What You'll Do

Strengthen relationships with Goldbelly's iconic restaurant partners who ship food love across the country to our incredible customers.
Minimize churn, negotiate contract renewals and redirect accounts to opportunities of expansion.
Work closely with accounts to make them better partners, which includes improving their operational performance and expanding their menu offerings.
Act as an advocate for Goldbelly and all we can do with our partners, especially helping partners with in-store collateral and their social media strategy to maximize nationwide shipping sales.
Work across multiple internal teams such as finance, marketing and operations to ensure we are maximizing revenue for our partners.

Qualifications

2+ years experience in client-facing account management or sales-oriented customer service role with extensive knowledge of the restaurant industry.
Track record of staying resilient in difficult situations and organizing a pipeline of inbound requests.
High EQ and natural interpersonal skills - a connector and expert communicator.
Experience with contract renewals and successfully navigating intense negotiations.
Ability to fearlessly engage partners in uncomfortable conversations.

Benefits

Base salary($55k-$70k) and annual bonus
Career path leading to senior enterprise account manager with a small book of high priority accounts
Comprehensive benefits - medical, dental, and vision
Company HSA and Dependent Care FSA
25% off Goldbelly + $200 in monthly credits to spend on the site
Grow with us - opportunities for upward mobility

Working at Goldbelly

At Goldbelly, we believe in the emotional power of food. We believe that food brings people together, so we've created a place that connects people with their greatest food memories, experiences and desires. We've built a platform that empowers small shops, chefs and restaurants and inspires their passion. Our mission is to bring you comfort through food. Whatever you dream of. Wherever you are.

Goldbelly

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