Job Description

Customer Success Representative, BizBuySell- Richmond

CoStar Group Company Intro

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

BizBuySell

BizBuySell is the largest network for buying or selling a business. With more than 65,000 businesses for sale and more than 3 million monthly visits, BizBuySell has one of the largest databases of for-sale and sold comparables.

Learn more about BizBuySell.

Role Description: In this role, you will provide phone and email client support for our industry-leading marketplaces: BizBuySell and BizQuest. You will also assist with operational, auditing, and reporting tasks needed to support the business. As the frontline of the business, you and your team will play a key role in identifying business opportunities and ways to improve our products and enhance customer experience.

To do this, you will collaborate with teammates in all facets of the business – most notably Sales, Product Management and Marketing. Through these efforts, you will directly serve a diverse set of customers including franchisors, brokers, advertisers, entrepreneurs, and investors, helping these people succeed.

This position is an exciting opportunity for the right person looking to join a talented team serving an exciting, entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk to you!

Responsibilities

Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Support sales colleagues to ensure the highest standard of customer service is maintained 
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort
Act as first support for technical issues including website, call tracking and login issues   
Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
Complete on-boarding of new customers ensuring initial Customer Portal training is completed and all information regarding the customer is accurate
Respond to flagged listings to protect consumers against potential fraudulent listings
Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings

Basic Qualifications

Bachelor’s degree
Up to 1 year of customer service experience required preferably in a call center environment
Demonstrated experience in building rapport over the telephone and overcoming objections in a customer service environment required.

Preferred Qualifications

Excellent verbal and written communication skills
Excellent interpersonal skills (e.g., Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences
Ability to deliver results while working to deadlines under pressure
Ability to plan and organize workload in a fast-paced environment
Ability to be flexible and adapt to changing situations at a high growth company

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our Benefits Package Includes (but Is Not Limited To)

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group

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Customer Success Representative, BizBuySell- Richmond