It takes an entire team united behind something big.
Together, we build the future with passion, hard work, and lots of fun.
Benefits That You Can’t Resist

Competitive Salary

Unlimited PTO

Medical, Dental, and Vision Insurance

Paid Maternity & Paternity Leave

Gym Membership

Dog Friendly Office
Inside Account Manager, HealthTech

The Inside Account Manage (IAM) is responsible for providing proactive direct sales support, driving business growth, and accelerating product adoption for Cipher Skin’s recovery and physical therapy clients.

This Inside Account Manager will use their deep industry experience to recommend solutions that will resolve customer needs and increase customer satisfaction both before and after the sales process is complete. The IAM should be able to identify customer needs and propose solutions in a timely and structured manner. They will also provide ongoing support and client training and will be responsible for measuring client satisfaction. This role will be a first point of contact for the customer. They will understand the clients’ business goals and strategy and will help identify gaps in their patient journey and processes with the goal of converting these needs into sales. The successful candidate will have a strong understanding of the healthcare industry along with outstanding sales and interpersonal skills. Ultimately, a good Inside Account Manager is tech savvy, analytical, and well organized.

Qualifications

Must Have:

5+ years of experience in technical support and inside sales/account management.
Previous healthcare experience working with clinics and hospital systems.
Experience with project management tools like MS Project, Jira, and Confluence.
Knowledge of CRM business processes and features (HubSpot).
Excellent communication, organizational and interpersonal skills.
Strong project planning and project management skills.
Good problem-solving and analytical skills.
Willingness to travel up to 70% of the time.

Preferred:

Physical Therapy degree or experience in the PT industry.
Previous experience working with a SaaS business.

Responsibilities:

Create, manage, and implement full-cycle Account Management plan (from onboarding to upselling and renewal).
Oversee customer support on all accounts.
Manage customer expectations and alignment with delivery team.
Maintain customer relationships and ensure customer satisfaction and success.
Serve as the primary escalation point for any problems with clients
Help clients develop a strategy that maximizes business value.
Handle billing and invoicing for the clients.
Work in close contact with sales and product teams to ensure quality of company output and delivery of services within key account.
Manage client risk while ensuring that client support is providing on time, within budget, and with exceptional quality.
Be involved in pilot scoping of all main projects and related resource planning.
Track account metrics versus account plan.
Hire and train inside account representative to support growth and customer satisfaction goals.

What we’ll provide:

An exciting early-stage startup where you can make an impact from Day One.
Your voice and opinion are respected and heard on Day One.
A company that makes decisions based on facts and data, where your work makes a difference.
A small but experienced executive team that welcomes the knowledge and experience you bring and values your contribution, provides unmatched transparency into the business and welcomes diverse ideas and critical thinking
Amazing investors and partners who love our technology and trust it to deliver important results for them.

Why Join Cipher Skin:

We are solving an important problem: Today we can quantify and understand financial markets, networks, the weather…but not the interactions of the physical world in real-time. Cipher Skin’s database and sensors will change all that.
We have proven and patented technology: with an extremely broad patent portfolio and a product that wirelessly measures a host of data points—from movement and body position to heart and respiration rate, blood oxygen content, and countless others—at exactly the same time for the world’s first complete biometric picture. This is a step-change in the human health and performance industries.
We have a superb team: you’ll join a team of seasoned experts who are excited to work with you.

Cipher Skin is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are interested in applying, please email your Resume/CV/Cover Letter to careers@cipherskin.com

Cipher Skin

New Jobs

Inside Account Manager, HealthTech