Primary Functions:

Obtain new and ongoing work for Brandt's Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair services.

Key Responsibilities:

Responsibilities include, but not limited to:

Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
Build partnering relationships with owners and owner's representatives responsible for making decisions regarding building maintenance and repair work.
Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Brandt's overall business plan and market strategy.
Identify customer's operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Brandt's capabilities and expertise and provide strategic technical solutions.
Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and "close" the sale.
Assist with creating and making marketing presentations that showcase Brandt's character, resources and capabilities.
Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer's scope of service.
Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer's scope of service prior to the start of each new maintenance contract.
Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
Act as the customer's advocate when performance or billing issues arise.
Monitor sales activities and adjust to market changes as necessary and as directed.
Keep supervisor informed of progress, account status and new sales leads.
Actively assist in the collection process for all assigned accounts.
Attend and present at relevant trade shows.
Promote Brandt's Integrated Projects group where practicable. Communicate potential opportunities to supervisor.
Perform additional assignments as requested/needed.

Qualifications:

Four-year degree in relevant field, with strong emphasis on business and marketing (or an equivalent amount of technical training and practical experience)
Minimum 5 years construction-related experience, with 3 years experience in a marketing and/or estimating position
Thorough understanding of Brandt’s policies, procedures and capabilities
Outstanding team-building and leadership skills
Excellent verbal and written communications skills
Exceptional negotiation and persuasion skills
Must possess the desire and capabilities to effectively make “cold calls”
Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc.

About Us

Ranked as a Top 50 Specialty Contractor in ENR Magazine, Brandt is one of the largest MEP firms in the United States. We perform the entire mechanical and/or electrical phases of large commercial, institutional and industrial construction projects. Brandt is headquartered in Carrollton, Texas, and maintains additional regional offices in Austin, Fort Worth, Houston, San Antonio and Waco.

The Brandt Companies, LLC is an affirmative action, equal opportunity, minority/female/veteran/disabled employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), national origin, disability, genetic information, veteran status, or any other category protected by law.

Job Reference: TBC00351

Brandt Companies

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Service Account Manager