Job Overview

The Supplier Success Manager is a highly strategic role that is responsible for engaging with our enterprise supplier utility customers and acting as a trusted advisor to a portfolio of customers. In this role you will be tasked with building strong partnerships, driving adoption of our products/solutions and ensuring our customers realize value from their investment. Customer Success Managers focus on retaining buyer customers by ensuring satisfaction with our products and services.

Job Responsibilities

Grow utility monthly payment transaction using STP, Lockbox, APD, ACH, or any other direct form of payment delivery
Build and maintain lasting relationships with a set book of business
Monitor and manage customer adoption, retention and annual recurring revenue
Be the voice of the customer by facilitating streamlined communication to customers, communicate cross-customer trends in experience, amplify customer escalations across teams internally, and collaborate with Supplier Success and other cross functional teams to improve the overall customer experience
Identify opportunities for product innovation

Experience Qualifications, And Skills

3 years sales or customer management experience preferably at the enterprise/C-level
Strong acumen around utility payment process
Proven track record of successfully prioritizing tasks in a fast-paced environment
Strong written and verbal consultative communication skills
Proven track record showcasing ability to upsell products

AvidXchange, Inc.

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