ATG is an award winning business - won the title of Tech Business of the Year at the 2021 plc awards.

ATG exists to revolutionise the secondary market. We believe in a world where millions of objects can be traded online at the best possible value through our channel of green commerce that gives new life to all things timeless, sustainable, or re-usable. Our mission is to be the global marketplace connecting bidders, businesses, collectors, consigners, contractors, and consumers to an under-explored world curated by thousands of trusted auctioneer experts.

ATG operates global digital marketplaces in three verticals for the auction industry: art and antiques, industrial & commercial and consumer surplus and returns. With over 364 employees worldwide and teams in the US, Canada, Germany and the UK, our mission is to lead the digital transformation of these markets through tech innovation and digital expertise.

A fantastic oppertunity towards a Product Manager role at ATG

Key Responsibilities

Engaging with clients (auctioneers and their contracted web designers) externally as well as commercial, operations and engineering teams internally.
Assist clients in the adoption of the new products via upgrades and or data migrations
Experience with web technologies such as HTML, CSS, JavaScript and HTTP
Guarantee the technical aspects of client integrations (both new and ongoing) by providing technical guidance
Help operational teams in their day-to-day challenges by delivering solutions, troubleshooting their issues and performing implementation reviews
Improve product offerings by providing client feedback on features to Product Management and Engineering
Analyze and optimize the development of existing clients to ensure their success with the White Label product
Report project status, prioritise tasks and drive issue resolution to completion.
Complete, submit and own responses to the product.
Analyze new features and gather requirements, to provide guidance and feedback to engineering and product managers.
Contribute to the white label product backlog.
Work with product and engineering teams to drive initiatives to reduce operational dependency on engineering to provide faster, better service to clients whilst reducing overall cost to the business
Generate and maintain compliance documents
Creating documentation and checklists, for installation and troubleshooting.
Training the Client Service and Customer Service teams in basic troubleshooting.
Creating proof of concept websites to demonstrate the product in a client facing scenario
Present to groups of internal stakeholders and clients.

Keys Skills/Experience:

Experience with web technologies such as HTML, CSS, JavaScript and HTTP
Experience in technical customer support, QA or workflow support
Ability to speak and write fluently and idiomatically in English
Experience in engineering, with background in internal tools development
Experience in the full product lifecycle, including documentation and acceptance testing
Information Technology Infrastructure Library (ITIL) certified or similar delivery focused training
Ability to work across geographically dispersed functions
Ability to resolve technical issues.
Excellent planning, problem solving, analytical and troubleshooting skills
Previous work experience with aggregator or marketplace websites, SaaS products would be an advantage.
Demonstrates a strong work ethic and committed to seeing tasks through to completion.
Willing and able be available for second line remote support at evenings and weekends.

UK - Summary of benefits

25 days holiday
Christmas Office Closure
Matched Pension Scheme of up to 6%
Life Insurance (3x annual salary)
Group Income Protection Insurance
Healthcare cashback plan
A host of wellbeing benefits which includes (but not limited to) GP access and 8x VC therapy sessions with a trained counsellor
Share Incentive Plan (SIP)
Hybrid working offering 2 days a week (Monday & Thursday) collaborating with colleague’s face to face
Free Breakfast when you come into the office
2 big social events per year, plus monthly organised drinks around payday
Enhanced maternity/paternity pay
Cycle to work scheme
Season ticket loan
Mortgage Brokering, Education and Advice

Diversity, Equality, and inclusion

ATG strives to be a company where people of all races, religions and persuasions can work and thrive in a supportive environment. We are fully committed to the elimination of unlawful and unfair discrimination and we value the differences that a diverse workforce brings to our organisation. We will not discriminate because of any other irrelevant factor and proud to have built a culture that values meritocracy, openness, fairness and transparency.

You will not be disadvantaged because of who you are or where you come from. What matters to us is that you are the best person for the job and are passionate and committed to our vision to deliver in your role.

We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our HR team who will be happy to support you.

*Please read our privacy policy to understand what we do with your data when you apply: https://www.auctiontechnologygroup.com/privacy.html

ATG (Auction Technology Group)

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