Description

Are you familiar with account management or sales?

Do you identify yourself with our motto "work hard, have fun, make history"?

Amazon is growing in Australia: grow with us!

We are growing at a phenomenal rate as we work to create an awesome shopping experience for Australians. New team members are joining us in our mission to be the most customer-centric company on Earth. To reach our goal we need talented, bright, and driven individuals. If you'd like to help us build the number one place to find and buy anything online, then this role is for you.

We are looking for a smart and driven New Account Manager to join our Existing Seller Management (ESM) team, managing priority existing thirty-party sellers within the Fashion/Softlines category (apparel/clothing, shoes, luggage, jewellery, and watches) at Amazon's Marketplace in Australia. You'll join a diverse team of high performing Account Managers working with some of the top Selling Partners in the AU marketplace, with ample opportunity to grow and develop new skills.

The New Account Manager will be responsible for developing strong relationships with existing large and medium sellers. They will balance their time between developing new relationships with existing sellers and assisting those sellers in enabling their account to best suit their specific needs. The candidate will work with sellers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to address the business needs. The ideal candidate will have experience developing relationships across functional areas such as procurement, production, maintenance, supply chain, and IT and has a proven track record of meeting and exceeding sales goals.

Operating in a fast-moving and sometimes ambiguous environment the successful candidate will be required to work autonomously, taking responsibility for achieving business objectives. This role provides a real opportunity to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.

Key Job Responsibilities – You Will

Work with established Selling Partners in the Fashion/Softlines product family, helping to drive growth across multiple categories including apparel/clothing, shoes, luggage, jewellery, and watches.
Work with a wide range of businesses and decision makers, from eCommerce arms of major Australian brands and retailers to smaller independent/family businesses.
Collaborate with Product teams to help with Selling Partner education and adoption of Amazon services such as Fulfilment by Amazon (FBA), Amazon Easy Ship (AES), Multi-Channel Fulfilment (MCF), Sponsored Advertising, and deals (including deal events such as Prime Day, Black Friday and Cyber Monday).
Meet or exceed targets for seller account management.
Support Selling Partner in growing their business and following best-practices to help increase traffic and sales, including improving their Amazon store page and product detail pages, leveraging Amazon Ads, promotions, deals and coupons, building their brand with Amazon Brand Registry, and managing stock and inventory.
Analyse internal and industry data to understand the competitive landscape to identify customer behaviours, trends and new opportunities.
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
Drive customer satisfaction.
Work closely with marketing, merchandising, business development, customer service, and other key internal Amazon stakeholders.

Our team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Basic Qualifications

Bachelor’s Degree
Minimum of 1-4 years’ experience years of relevant experience
Demonstrated track record of success in account management, business development or management consulting roles.
Excellent written and verbal communication skills; able to explain complex concepts simply
Interested in new technologies, capable internet user
Advanced computer skills (Excel, Word, Outlook, PowerPoint).
Ability to work with wide range of people at all decision-making levels.
Ability to work autonomously and proactively, taking responsibility and ownership for achieving business objectives.
Experience solving analytical problems, either in professional experience (data analysis) or education.
Ability to thrive in an ambiguous environment.

Preferred Qualifications

Experience in outbound sales would be an advantage but is not essential.
Experience with e-commerce or retail would be an advantage.
Experience with business modelling in Excel and data analytics, including SQL and Taleau, would be an advantage.
Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements.
Sound business judgment, proven ability to influence others.
Ability to prioritize and manage multiple responsibilities.
Creative, has initiative, and can constructively advocate on behalf of the customer.

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Company - Amzn Commercial Srvcs Pty Ltd

Job ID: A2285459

Amazon

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