About AllWork:

Founded by serial entrepreneurs with startup and large company experience, AllWork is a well-funded, rapidly growing, profitable SaaS startup that is defining a new category in the Future of Work. The AllWork platform is a fast growing SaaS plus payments platform that helps companies more efficiently manage and pay every type of flexible employee they need for their business. This includes all hourly, consulting, contract, and project-based workers for both short and long-term assignments across all job functions, departments, and roles.

While AllWork services large organizations, AllWork corporate employees embrace a startup culture and are proactive, out-of-the box thinkers. AllWork’s corporate office is in the Metro NYC office and its employees have a hybrid work schedule.

The Role:

This Manager of Customer Success will be responsible for providing an excellent customer experience to our mid-sized and large customers. This individual will be managing business accounts, not consumer accounts. The Manager of Customer Success will have the lead role in setting the Customer Success strategy to ensure that customers have a frictionless experience while onboarding and using our world-class solutions. The Manager of Customer Success will report to the VP of Operations. This is a unique opportunity to own and develop AllWork’s Customer Success strategy and team. This is a hybrid role and the Manager of Customer Success will be expected to be in AllWork’s Northern NJ corporate headquarters a minimum of 2 to 3 days a week.

Responsibilities:

* Interface directly with business customers and build relationships based on providing excellent and reliable services

* Learn our software for customer onboarding, trainings and sales demos

* Demonstrate a detailed understanding of the AllWork platform and how clients are expected to interact with the product

* Ensure retention and satisfaction of all customers

* Communicate customer issues and work with internal teams to build product solutions

* Collaborate cross-functionally to drive product strategy and roadmaps based on user feedback

* Facilitate expansion opportunities with existing customers

Skills and Qualifications:

* Previous experience working in Customer Success and or Account Management, ideally in a startup environment

* Experience with Client or Customer Success for payroll, PEO's, staffing, HR Tech, Fintech, and SaaS is ideal, but not required

* Proficient in Zoom, CRM software, web applications and mobile apps

* Strong written and verbal communication skills

* Detail oriented and analyticalDemonstrated ability to increase customer satisfaction

* Good at problem solving and working in a fast paced environment

Compensation Package:

*$70-$100K/year base salary

* Annual bonus

* Stock Options

* Full Medical and Dental Insurance

AllWork

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Manager of Customer Success