Alliance Technologies is a St. Louis based Managed Service Provider with a long and distinguished history of providing world-class managed services, cloud computing, network solutions and consulting to our customers. Our goal is and we are committed to provide results driven performance that goes beyond our client’s expectations.

At this time, Alliance Technologies has an exciting career opportunity for a System Engineer to join our team. The System Engineer works closely with multiple clients and other Alliance Technologies’ team members to ensure that client systems are designed and running optimally. This role has a heavy project and systems support focus for Windows operating systems. As a Alliance Technologies team member, you will receive the support, mentoring and guidance to grow your skills and build a fun and exciting career.

Responsibilities:

Design, implement, and maintain systems and infrastructure to meet client needs.
Work closely with technical teams to ensure optimal system performance and uptime.
Provide engineering for both Windows and Linux server environments, including troubleshooting and resolving issues related to servers, network devices, and other system components.
Develop and maintain system documentation, including standard operating procedures and best practices.
Perform regular system maintenance tasks, including software updates, backups, and security checks.
Identify opportunities for process improvement and automation to increase efficiency and reduce downtime.
Participate in on-call rotation and respond to critical system issues outside normal business hours.
Stay current with emerging technologies and industry trends.
Maintain an active role meeting with customer teams to ensure success.
Serve as an escalation point from Advanced Support team for more complex situations that impact multiple devices, services, or platforms.
Assist the onboarding team with onboarding / off-boarding of services for Alliance and our clients.
Define requirements and standards for patching and configuration management platforms.
Coordinate with support teams to develop new automations and procedures that streamline IT operations.
Work with Systems Management team to enforce and maintain standards and procedures required to manage and support the IT Infrastructure of Alliance and clients.
Complete technical projects, advanced maintenance, and support. Including but not limited to Cloud Deployments, Backup Solutions, IT Assessments, and Systems Upgrades.
Ensure that client architectures and configurations are matching Alliance IT Standards, and documenting exceptions.
Provide timely updates and documentation of project milestones.

Qualifications:

Associate degree or higher, focused in computer science, information systems, or related field of study is highly preferred
5+ years’ experience in information technology support and/or system engineering roles
Experience with the following: Active Directory Deployments and Configuration, DNS & DHCP Services, Group Policy Management, Windows Server (2016+) Installation, configuration, and management, Virtualized environments with Microsoft Hyper-V and VMware, Azure / AWS Compute and Storage stacks, Switches, Firewalls, Wireless technologies (Cisco, Cisco Meraki, HPE, Fortinet), Backup and Restore Technologies, such as Datto, Acronis, Veeam
Experience in scripting and automation: PowerShell / Python, Version Control Platforms such as GIT, GITHUB, Azure DevOps
Experience working in a high volume and fast-paced environment supporting varying and complex issues
Creative problem-solving and troubleshooting abilities
Experience providing technical assistance across multiple organizations
Ability to manage and prioritize multiple issues and/or projects simultaneously
Proven customer service skills
Strong verbal and written communication skills
Ability to travel withing 100-mile radius of St. Louis

Alliance Technologies, LLC

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System Engineer