Our client, a growing company focused in IT services, technical support, and security solutions, is looking for a Systems Engineer to join their team!

Responsibilities:

Define and architect new project scopes, objectives, and deliverables in collaboration with customer/sales team (pre-sales engagement).
Develop project plans, timelines, and resource allocation to ensure project goals are met.
Provide general oversight and guidance for all projects to ensure timely progress on all projects, regardless of engineer assigned to project.
Project manage and execute some client projects as necessary.
Manage distribution of project tasks, project management, and overall flow of projects.
Assist with implementation of major inlogternal projects, improvements, or new implementations, along with R&D of new solutions.
Manage project execution for projects where you are project manager and monitor progress against project plan.
Develop and maintain project communication with clients and inform them during phases of project(s).
Maintain and update internal documentation as projects progress, for the benefit of internal Help Desk Team.
Inform Help Desk Team when project phases/steps are taken that will potentially affect the intake of customer support requests.
Conduct post-project evaluations to identify opportunities for improvement in processes or solutions.
Availability for on-call/afterhours support or escalation as required.
Assist with the Help Desk team with ticket loads get exceptionally high or there is an emergency.

Qualifications:

2+ years of Managed Service Providers(MSP) experience
1+ year experience in Microsoft 365 technologies, including Exchange Online, Intune, Teams & Teams telephony, Azure Active Directory, Azure AD DS, Azure networking and server management, etc.
Knowledge of networking and related technologies, with an understanding of switching, VLANs, Wi-Fi, firewalls & policies, etc. Experience with WatchGuard, Cisco, and Aruba networking products a plus.
Knowledge of Windows Server (all versions) and server roles like DNS, DHCP, RDS, ADDS, etc.
Prior experience with a Managed Server Provider preferred.

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Systems Engineer