Actionstep believes that lawyers and their staff provide a critical service to our society. We strive to build the most powerful and effective software for law firms around the world to manage their practices and thrive. We endeavour to grow our business with the same integrity, creativity, and perseverance as we constantly invest in our product.

Actionstep’s cloud based Legal Practice Management platform is one with the leading all in one solutions for mid sized legal firms (10-100 users) with over 2,500 customers globally. Actionstep has built a thriving customer base of nearly 2,000 law firms in Australia and New Zealand where Actionstep is one of the leading cloud based solutions for mid-sized firms. The region is a major growth market for Actionstep and continues to be one of our fastest growing regions.

Actionstep is a pure cloud SaaS play and has built a network of key certified implementation and sales partners who implement Actionstep within Law Firms and drive a good volume of leads / sales in region. These partners are critical to Actionstep's future growth plans and a key part of our community.

The ANZ Partner Account Manager (PAM) is part of the Actionstep Global Partnerships Team whose mission is to build the best implementation and sales partner function in the industry. The Partner Account Manager (PAM) is responsible for working to help attract and build an industry leading partner ecosystem. Internally, the PAM will help manage multiple Actionstep partner relationships and acts as the champion for our Partners at Actionstep. This role spans all internal Actionstep departments (sales, product, customer, legal, marketing, and ops) to scale and enhance the reach of each of our partnerships. Externally, the PAM serves as the champion for our Partner ecosystem and is responsible for developing and managing relationships, as well as driving growth across all facets of our Partnerships.

Experience of collaborating with a network of partners is critical. These partners are not sub-contractors to Actionstep and will have separate commercial relationships with Actionstep customers.

Overall:

● Manage and own the overall relationship between Actionstep and our Partners

● Help support partner build effective sales capabilities and be responsible for partner generated ARR in region

● Drive onboarding, training, certification, enablement and ongoing education for Partners

● Represent the Partner point of view internally at Actionstep

● Represent the Actionstep point of view external with our Partners

● Develop annual account planning sessions to cover all facets of our Partnerships (sales, services, marketing, product)

● Plan and execute monthly Partner meetings focused on continuous Partner collaboration, improvement, and development

● Drive and own all Partnerships documentation for Partners

Sales:

● Collaborate with Partner to develop new pipeline and close new business

● Collaborate with Sales and Customer Success to manage pipeline, and ensure project timeframes and project costs are established in line with Actionstep best practices

● Collaborate with sales and teams to ensure accurate scoping, resourcing and estimations during the pre-sales process

Marketing:

● Work with Actionstep marketing team to lead and drive Partner marketing plan and strategy

● Assist with coordination of Partner marketing activities (events, conferences, webinars, sponsorships, white papers, etc.)

QUALIFICATIONS

Required:

● Bachelor's degree

● 3+ years of relationship management, legal or consulting experience

● Ability to cultivate deep relationships and establish rapport with Partner stakeholders

● Team player with personable presence and ability to collaborate across all departments

● Strong relationship management and conflict resolution skills

● Excellent written, verbal, and oral communication with experience making presentations to key stakeholders

● Willingness to travel to industry locations, events, conferences, and client meetings as needed for Partners

Desired:

● Legal industry knowledge and experience

● SaaS Services Consulting experience

Expected Travel:

● 10-25%

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ANZ Partner Account Manager