Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Account Manager will be primarily responsible for the ongoing management of commercial clients, retention of new and renewal clients, and maintaining a partnership with Agents to support business development activities while upholding high service standards.

What you will do:

Independently manages accounts on a day-to-day basis which includes coordinating all services, answering all questions and resolving problems, which may arise; Responds to client and carrier inquiries, maintains and enhances the company’s relationships with existing clients by executing proactive and ongoing contact initiatives; Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all the coverage that was presented to the insured in our proposal; Maintains timeliness and completeness when interacting with clients, agency and company personnel.
Negotiates, determines and secures the most appropriate carrier coverage and client service support for new and existing clients based upon client needs for new and renewal business; Independently communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.
Coaches less experienced agents in understanding a client and/or prospect’s needs; Provide administrative direction to CSR staff, supervise and work closely with the CSR staff to ensure that basic client service tasks have been completed; Makes decisions regarding the resolution of all moderate and complex customer service problems: Research and resolve coverage issues, audit issues, billing discrepancies in a timely manner.
Researches and maintains industry knowledge of developing trends regarding carrier underwriting, appetite and pricing change; Applies knowledge to negotiate policies to provide best comprehensive coverage to clients; Use specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expands/rounds-out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
Independently enters and maintains accounts/policies in EPIC while maintaining a current suspense; Reviews insurance policies and endorsements for accuracy; Reviews contracts and special certificate of insurance requests for compliance and response to insured.
Maintains ongoing relationships with carrier product managers.
May need to prepare submissions for the marketing of accounts, process invoices and resolve accounting discrepancies in a timely manner, provide support during the claim process, and prepare proposals, synopses, analyses, and special projects as requested.

Education
High School Diploma or GED Required. Bachelor's Degree in Business Administration or related field preferred.

Experience

7-9 years of relevant experience of recent Commercial Lines experience required and demonstrated success in overall customer service required.

Licenses and Certifications

Appropriate insurance agent’s license required and professional designation (CPCU/CIC/ACSR/CISR) required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

AAA Northeast

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Account Manager